Is an IT professional currently handling the technology needs of your business, or are you contemplating transitioning to an outsourced IT services model like many other small businesses? According to a survey completed by CompTIA 62% of the organizations surveyed planned to make greater investments in Outsourced IT Services (managed services) over the next two years.
If you are thinking about moving in this direction let us help you understand what your IT Service Professional should be doing to support and improve your business technology:
Trusted IT Expert & Advisor: Any IT Service Provider that you choose to work with must be an expert in consulting and providing IT service to small businesses. The small business is unique in its needs and growth potential. Additionally, they often come with a diverse and skilled workforce, which is difficult for small businesses to hire on their own. And finally, they should have a comprehension about your business in order to make technology suggestions that will improve technology and increase profit potential.
Proactive Management: Proactive management of your technology equipment provides information on how your infrastructure is currently running, and allows for advance planning and knowledge regarding equipment upgrades and replacement to avoid disruptions in employee productivity.
Secure & Backed Up Infrastructure: When you move to an outsourced IT support model you no longer have to worry about the possibility of malicious online attacks to your equipment or network should your employees click on an unsafe link or open an infected email attachment. They will also provide managed backups of all your company information and data so if something is deleted or a natural disaster occurs and everything is lost, they can quickly recover it and get you back to work.
Increased Efficiency & Productivity: They will work to identify slow running equipment and network issues, and schedule maintenance to fix these issues decreasing the amount of downtime your employee’s experience. Technology upgrades provided by the IT support provider will result in a streamlined workflow that increases business efficiency and employee productivity.
Controlled Costs: An extreme benefit when moving to an outsourced IT support model for a small business is the ability to control and predict expenses. When you moved to an outsourced IT support model you are given back control of your technology costs through one monthly bill that covers all of your technology needs.
Scalability: Since your IT service provider understands the long term goals of your business, they are able to take them into consideration as they are implementing new technology now and ensuring future growth potential will not be impacted.