Archive for March, 2014:

Take Your Business to the Next Level with an Outsourced IT Support Model

Is an IT professional currently handling the technology needs of your business, or are you contemplating transitioning to an outsourced IT services model like many other small businesses?  According to a survey completed by CompTIA 62% of the organizations surveyed planned to make greater investments in Outsourced IT Services (managed services) over the next two years.

If you are thinking about moving in this direction let us help you understand what your IT Service Professional should be doing to support and improve your business technology:

Trusted IT Expert & Advisor: Any IT Service Provider that you choose to work with must be an expert in consulting and providing IT service to small businesses.  The small business is unique in its needs and growth potential.  Additionally, they often come with a diverse and skilled workforce, which is difficult for small businesses to hire on their own.  And finally, they should have a comprehension about your business in order to make technology suggestions that will improve technology and increase profit potential.

Proactive Management: Proactive management of your technology equipment provides information on how your infrastructure is currently running, and allows for advance planning and knowledge regarding equipment upgrades and replacement to avoid disruptions in employee productivity.

Secure & Backed Up Infrastructure: When you move to an outsourced IT support model you no longer have to worry about the possibility of malicious online attacks to your equipment or network should your employees click on an unsafe link or open an infected email attachment.  They will also provide managed backups of all your company information and data so if something is deleted or a natural disaster occurs and everything is lost, they can quickly recover it and get you back to work.

Increased Efficiency & Productivity: They will work to identify slow running equipment and network issues, and schedule maintenance to fix these issues decreasing the amount of downtime your employee’s experience.  Technology upgrades provided by the IT support provider will result in a streamlined workflow that increases business efficiency and employee productivity.

Controlled Costs: An extreme benefit when moving to an outsourced IT support model for a small business is the ability to control and predict expenses.  When you moved to an outsourced IT support model you are given back control of your technology costs through one monthly bill that covers all of your technology needs.

Scalability: Since your IT service provider understands the long term goals of your business, they are able to take them into consideration as they are implementing new technology now and ensuring future growth potential will not be impacted.

IT Support Dedicated to Your Small Business

There are over 23 million small and medium sized businesses in the U. S. who are trying to remain competitive against large corporations with more money and resources. One of the main ways a small or medium sized business can continue to compete with these larger businesses is through the strategic planning and use of technology. Small and medium sized business owners see technology only as a device to increase productivity, increase communication with customers, and decrease operational costs. Expending past these obvious uses is sometimes difficult for small business owners to uncover.
As a business owner you should be able to answer the following questions:
o Is your business running an updated operating system?
o Will your business be impacted by the end of the Windows XP life cycle?
o Is your network secure against cyber-attacks?
o Do you have a reliable and tested backup system?

Smart business owners understand that their “job” is to work on the business, not in the business. Owners can stay competitive and focused by utilizing the functions of an outsourced IT service provider to enhance or even be the small business IT support department. We recommend you explore the following services that can be provided by an outsourced IT service provider
•Cloud Services: Currently 61% of small and medium sized businesses are running some type of cloud based programs. Cloud services give you the ability to have access to reliable data storage and back up systems, and a variety of industry and business software. Cloud based programs gives employees the ability to access many programs and files remotely, expanding their productivity and your profit potential.
•Security Services: With a new virus popping up daily, security services are becoming increasingly more important. In 2013, digital assaults on small businesses had increased by 18% over a two year period. Of the businesses that were impacted, over 60% folded within six months. Absence or inadequate security services can compromise critical client and business information. Additionally, with the end of life cycle for Windows XP happening on April 8, 2014, those who have decided to ignore the warnings you will be leaving their business vulnerable to criminals who are waiting in the wings to attack computers that are still running XP.
•Managed Services: When you take advantage of Managed Services you can really give your business an edge. You have a Trusted IT Service Advisor at your disposal to manage all of your technology and the vendor relationships, you will receive predictable and stable billing, and you are able to create customized plans that fit your business needs. Outsourced IT support is able to provide a helpdesk for your employees to utilize, accomplish specific technology upgrades and fixes, or manage your entire IT infrastructure. They are also able to make technology recommendations when equipment is aging or new products are launching that can make your business more profitable and productive.

Is Your IT Professional Also a Trusted Business Advisor? They Should Be!

Posting Date: 03/17/2014  |   Filed Under: Data Back-up, Security, Technology, Tips  |   No Comments
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As a business owner, one of the best moves you can make is to outsource your IT services to a professional provider. When it comes to outsourcing your IT service needs, there are a wide range of service options that involve varying levels of management responsibilities and costs. An IT professional can provide service for a single specific task such as help desk support or managing network security. At the other end of the service spectrum, an IT professional can assume management responsibilities for a client’s entire IT infrastructure. The advantages of outsourced services are improved operational efficiencies, cost savings and predictable service for a nearly-fixed monthly fee.

Redefining the Role of Your IT Professional
Redefining the Role of Your IT Professional

An increasing number of businesses have switched to the outsourced IT service model. If you are already working with a contracted IT professional, then you have given your business the advantage of a head-start on the competition. The next big question is whether your business is actually making the best use of your contracted IT professional? It is likely that your IT professional is responsible for repairs, fixes and upgrades for your business’ computers and network problems. Computer repairs might be a key part of the contracted job, but there are probably some value-added IT skills that your business might not be fully utilizing.

Do You Need a Trusted Business Advisor or a Computer Repair Service?
Do You Need a Trusted Business Advisor or a Computer Repair Service?
  • Trusted advisor is an important role that an IT professional can fill by understanding the business owner’s goals and long range plans for the business. By understanding the “big picture,” an IT professional can share expert technical information while understanding various solutions, costs and the latest technology trends. Functioning as a trusted advisor, an IT professional can make experienced recommendations that are in the best interests of the business’ long term goals as opposed to implementing quick fix, computer repairs.
  • Decisions about new technologies might not be in the comfort zone of most business owners. How can a business owner be fully versed in technology and able to identify the difference between the latest hype and a proven strategy? Which technology is going to provide the best return on investment? Is it the best strategy to implement a new technology now or wait until next year? Is your business currently compliant with network security requirements? Is your data safe? If your business needs to update its operating system, is now the time to purchase new computers? If your IT professional is acting as a trusted advisor, these larger issues can be explored together with the shared goal being the long term sustainability and success of your business.
  • Technology coach is another important element of the trusted advisor’s role. As a member of the client’s “inner circle,” the IT professional needs to bring a variety of skills to the table including the ability to carefully explain technology solutions. The ability to really listen to the business owner is also critical. One size does not fit all – especially when it comes to technology decisions. A knowledgeable IT professional must be able to not only recommend the best technology solutions, but also make the best recommendations for a business’s particular needs in the context of their industry, finances and long range goals. A proactive IT professional will be constantly evaluating new technology products, solutions and reliable vendors that will best serve the needs of the client’s business.
Thinking Beyond Computer Repair Services

As a business owner, you know that we all need to think “outside the box” more often. Geeks On Call encourages you think outside of the “computer repair” box and see that your IT professional is a valuable asset that you might be able to utilize to even greater advantage. Geeks On Call values your business and we want to be your trusted advisor when it comes to technology solutions! Give your local Geeks On Call office a call today. We are ready to listen.