Business technology support is often described as the services that aid in the delivery of technology products, such as computer, software, and mobile devices to the end-user within a business environment.
•Technical Assistance: Many are well acquainted with technical help that is available via email, a help desk, an online support center or a call center. These sources of technical assistance traditionally assist with equipment and software issues. Fast emerging is also assistance through remote access. Remote assistance allows a technicians access to the user’s work station via the internet in order to quickly and more cost effectively diagnosis and begin repairing issues. Remote access is ideal for computer optimization and the removal viruses or spyware, among other issues that they can repair remotely. This is a prefect option for business clients and home office clients that cannot easily bring equipment into a repair shop.
•Managed Services: Managed Service Providers have the ability to handle all of your business technology or specific pieces on an on-going basis that is set up at a fixed monthly fee. These services typically include monitoring and maintenance of servers, network security, back-up solutions, cloud services, and vendor management. Many Managed Service Providers can also provide solutions for helpdesk, on-site services, and other customized technology solutions for your business and industry. This model of outsourced IT support has been growing within small businesses, because it is often difficult and very costly to have an in-house IT staff with this level of skill and experience. It is also an extremely effective way for small business to handle technology cost and gain access to new technology solutions.
•Technology Advisors & Consultants: Business technology support can move to a higher level and provide small business owner’s access to Trusted IT Service Advisors. These Advisors work closely with the client to understand the long-term business goals in order to make strategic recommendations and develop a technology plan. This includes informing the business about new technical solutions that will allow them to grow and be more productive, giving them a leg up on their competition. The advantage of utilizing this type of business technology support is that the business gains access to an IT professional who helps them grow and achieve future goals with the help of new technology solutions.
Yes, business technology support covers a wide variety of services and options. All you have to do now is decide what level of business technology support you need!