As technology grows more complex the small business owner is struggling to manage these complex systems. Many are starting to outsource their technology support needs and are looking for an expert Small Business IT Support Provider.
Here are a few items small business owners need to consider when looking for IT Support Provider:
Listens & Understands: When you are “interviewing” a small business IT support provider (and it may be wise to meet with more than one) you should be doing the majority of the talking. They should be gathering information about your business, your current technology infrastructure, and your long term business goals. They will also describe the services and technology they can bring to your business, but by developing an understanding for your business first, they are able to provide details about the technology that suits your business best.
Fixes the Issue: You are likely searching for an IT support provider because you have an immediate technology need or you can no longer manage the complex technology system within your business. Any IT support provider should diagnosis your immediate issues, explain the issue and resolution in a way you understand, and quickly implement a solution so your business experiences as minimal downtime as possible. Only after any technology issues you have are resolved, should they begin offering you preventative measures and additional services that will benefit your business.
Stabilization & Recommendations: Once the Small Business IT Support provider comprehends your business, the current technology infrastructure, and has fixed any immediate items that are preventing daily operations they should begin to move into the role of a trusted IT advisor. In this role, they should be maintaining and proactively managing all technology within your business to minimize downtime, looking for ways to increase productivity, bringing new technology that will enhance the business, and offering a customized Managed IT Business Solution that encompasses all technology management under one monthly bill.