Posts Tagged: ‘Increased Productivity’

You Really Can Fall in Love with Your PC Again!

Heart_corazón.svgRemember when you really loved your computer? What happened? Did things seem to slow down and just fizzle out? Does it feel as if there’s no spark left in the relationship? Maybe your relationship with your computer just needs some extra attention to get things back on track.

 

If you want to put that zip back in the relationship with your computer, try the following steps:

 

Startup Takes Forever? Does it take your computer a ridiculous amount of time to get started? Does it seem as if your computer just can’t wake up and get to work on time? One possibility is that too many non-critical programs are launching during the startup process. Expedite the start-up process by consulting with a technology professional. Most likely, unnecessary programs that are slowing down the functioning of your computer can be identified and removed. Processing can be sped up by cutting back on boot problems.

 

Feeling Bloated? Maybe your PC is sluggish due to bloating. PC makers often add in a load of free tools that techies call “bloatware” for a good reason. All these freebie programs are probably not really helping you or your computer. Removing the overload of “bloatware” can lighten the unnecessary load on your computer.

 

Time to Add Extra Memory? Does it seem as if your computer is practically overwhelmed every time it has to open a WORD document? That’s not a good sign. Perhaps it’s time to spend a few bucks and add more RAM or memory to your computer. RAM needs vary by user depending on user needs. Needs for a high speed gaming fanatic or a photo-editing artist are different than for a user who just checks e-mail. Have a technology professional properly assess your needs and add the required RAM to your PC.

 

Is Your PC Ready for a New Life? “Don’t throw good money after bad” remains a genuine truism. At some point, it’s probably not worth continuing to invest money into an old PC.  However, that PC could enjoy a new life as a secondary computer for your school children or just for checking e-mail in the kitchen. You could also consider donating the aging PC to a charitable organization located in your community.

 

Retirement and Responsible Recycling. Eventually the day will come when it’s officially time to pull the plug. When your PC is facing retirement, remember to be responsible to yourself and the environment. First, you must eliminate all of the data from your PC. Remember that just deleting files, emptying the recycle bin or reformatting the hard drive is not enough adequate. The browser’s cache, cookies and e-mail contacts can still contain highly sensitive information. Play it safe and ensure your digital privacy by contacting a technology professional for assistance with secure data removal.  Be environmentally responsible and never use a dumpster as a means to deal with an unwanted PC. After removing the data on your PC, recycle the equipment through a reputable recycler.

 

Your Relationship with Your Computer Really Can Be Improved

It’s very likely that your computer can be improved with some professional maintenance.  Geeks On Call can help you increase the efficiency of an older PC by removing unnecessary programs and adding some additional RAM. Contact your local Geeks On Call office and one of their technology professionals will be happy to evaluate the status of your current computer.

 

Are You Using the Right Tool for the Right Job?

wrong-technologyDoes it seem that your employees are not being as productive as you had expected? That might be true, but let’s not jump to the assumption it’s entirely the fault of the employees. Office inefficiencies are often caused by outdated or misused technology. In other words, the wrong tools can actually be at the root of the inefficiency problem. The 1907 slogan, “The Right Tool for the Right Job,” is still completely significant in today’s digital work environment.

 

Is Your Current Technology Really Working for You?

Here are several technology solutions that could significantly enhance your business’ productivity with little to no investment.

  • Productivity: Add a second screen to a computer and that employee’s productivity can be increased by as much as 50%.
  • Flexibility: Add an inexpensive solution (some solutions are even free!) that will keep data secure on your office computer while you can access it at any time from any location. Don’t waste time by continuing to email files to yourself. Are you still dealing with the confusion of multiple versions of the original file?
  • Communications: Add a client relationship management (CRM) solution that can enhance efficiency and improve customer satisfaction. You could link your CRM to your current phone system.  Also, consider upgrading your phone system. Remember that lost messages and missed phone calls lead to losses in revenues and missed opportunities.
  • Data Security: Add an automated online backup solution and secure your business’ critical data. Your business can save as much as 10 hours per week with an automated online backup solution.

It’s Time for a Technology Assessment

A yearly assessment of your business’ technology is important. Many business owners avoid this assessment based on the assumption that improvements will be prohibitively expensive. Trust us, not all improvements are costly. Sometimes even small and affordable changes can deliver profits to your business’ bottom line.

Geeks On Call can help you make an informed decision about your business’ technology. Give your local Geeks On Call office a call and one of their technology professionals will be happy to work with you and develop a customized plan for your business.

 

Remote Monitoring and Maintenance Can Help Your Business

Lately, there has been a lot of buzz around RMM meaning Remote Monitoring and Support otherwise called Proactive Monitoring. Let’s  investigate what this term implies and how it can enhance and profit your business.

Remote Monitoring and Maintenance – What is it?

RMM is watching your technology 24/7. It keeps an eye on your network and servers to get a perspective on the overall status of your technology. This technology checking creates alerts on a real time basis with the specific end goal of identifying issues that require remedial attention. This type of corrective action can take place rapidly before the problem can even affect the business.

How Can Your Business Benefit From Remote Monitoring and Maintenance?

Early Identification of Problems: When you have measures set up to proactively identify problems within your technology system, you have the chance to amend the issues before they can negatively impact your business. Additionally, RMM can draw your attention to problems that could negatively impact customer satisfaction, productivity by your employees and ultimately the financial bottom line of your business.

Manage Costs: Being proactive about your business’ technology systems enables you to get a handle on the life expectancy of your equipment. If equipment is reaching the end of its life span, a business owner can start budgeting in advance for the inevitable replacement of aging technology. Planning in advance will pre-empt expensive emergency repair bills from an IT service provider. Furthermore, you can manage your expenses and work flow when you plan for the update of technology and systems.

Manage Productivity of Employees: As a business owner, consider how your employees use their time. Keep your employees’ workflow maximized by handling upgrades to the equipment after work hours. RMM’s proactive alerts will let you on how an employee’s equipment is functioning and will let you know when a problem is brewing. This will help you maintain a strategic distance from technical fiascos.

Start Advancing Your Business and Stop Just Surviving: Does your IT Service professional spend all of their simply putting out fires. This leaves no to execute new innovations and produce real results. Change and innovation are critically important to the success of your business. This is what is going to enable your business to move to the next level. When you stop putting out technology fires every day, you can redirect your efforts to discovering new approaches that will develop and enhance your business.

Enhance Your Business Knowledge:  Enhance your business management skills by understanding how all of the equipment and supplies function within your business. When RMM is implemented into your business, a thorough technology appraisal is activated. The results enable both the business owner and the IT professional to have a comprehensive understanding of how the technology is functioning. This provides a snapshot of how the technology is serving or actually thwarting your business processes and objectives.

Now you are armed with a reasonable understanding of RMM’s capabilities and how it can profit your business. Contact your local Geeks On Call expert and ensure that you are being proactive with your business’ technology.

Is Outsourced IT Support Right for Your Business?

Posting Date: 07/25/2013  |   Filed Under: Consoles, Technology, Tips  |   No Comments
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Numerous companies are beginning to utilize Outsourced IT Support, but the fact of the matter is very few people know what it is and how it can help their company. We have leaned on a seasoned franchise owners to help us uncover the answers that surround the questions about Outsourced IT Support and why your company may wish to consider this option.

According to a survey completed by CompTIA 62% of the organizations surveyed planned to make greater investments in Outsourced IT Services (managed services) over the next two years.

Q: What is Outsourced IT Support?

A: Removing the frustration of ensuring your computer, network, and server is functional while ensuring you or your own staff is performing the roles they were hired for and are experts. By allowing an organization that has the expertise and ability to properly support your computers, you can forget about technology equipment except as vehicle to help you in achieving a profit.

Q: How should you evaluate if Outsourced IT Support will be beneficial?

A: If you are spending over an hour a week dealing with laptop or computer issues, if anyone automatically associate technology with various “descriptive adjectives”, if you have more than 3 employees/systems or your needs extend past just one computer, you need an outsourced IT support crew.

Q: What products/services does an Outsourced IT Support model implement as well as support?

A: Anything and everything in the IT world that’s needed to allow you to focus on your organization objectives.

Q: Does this Outsourced IT Support model work better for certain corporations and industries than others?

A: Without a doubt.

Q: What questions should you ask when assessing an Outsourced IT Support provider?

A:

  • What is the service guarantee?
  • What is included as service?
  • Are added maintenance items charged or included in the monthly service?
  • Does the provider work proactively or reactively?
  • What is the expected response time?
  • What is the expertise and skill level of the provider? (Can the support networks as well as servers, etc).
  • Can the provider show a listing of clients?
  • Can the service provider actually fix things or is it just smoke and mirrors? (try them on a project basis first).

Q: What business indicators can suggest that an organization should consider Outsourced IT Support?

A: An Outsourced IT Support provider needs to be used if:

  • The primary machine(s) for the business are not recoverable or properly backed up
  • Minor issues linger over time (account details, email, install of Line of business applications and updates).
  • If the Infrastructure has not updated or evaluated for over 30 days.
  • If anyone person in the company spends more than 5 hours a week on IT issues.

Q: What benefits do your customers find moving to an Outsourced IT Service Model?

A: Less stress, more cost effective, single source of contact to solve issues among multiple vendors, proactive solutions regarding equipment and computer software, reduced time researching problems, difficulties, solutions, accountable historical data such as tickets and reports, reduced worry on moving to various platforms.

Q: Is there a cost savings when moving to an Outsourced IT Support Model?

A: Initially, no. After the first two or three months, the savings begin to appear. The start of agreement may be costly while the IT infrastructure is base lined and brought up to date. Afterwards, the ROI expands because systems demonstrate improved efficiency and reduced down time. As the IT Infrastructure recedes on the “front burner” of issues, the IT Infrastructure produces better return on investment by processing properly and allowing the business to focus on the primary company objectives.

Q: I understand this can be this a proactive method to IT Support rather than reactive, can you explain how that is helpful?

A: By finding issues before they impact the organization, any down time can either become eliminated or moved to non-productive hours (after hours). For example: if a hard drive is failing and swapped out during off hours, the computer is not offline from use and system / data is saved. If the hard drive announces its failure during the day, the organization down time of not having that machine as well the potentially lost files or programs can certainly linger and impact the company for days or weeks (or longer). Presume the accounting laptop or computer is failing: if it is repaired and operating without impacting the organization, it makes money. But if that fails and accounting data is lost for the year (or longer), the impact is felt for a year; especially during tax season.

Q: What should your Outsourced IT support provider actually provide and be the client to establish trust?

A: Honesty: If the provider makes an error, they should admit it and have a plan to resolve the error. Experience & skill: Not measured in years, but in work performance. Responsiveness: The provider needs to respond quickly and work to eliminate the problem quickly.

Q: Once the decision is made to move to an Outsourced IT Support Model what’s the process to convert a business?

A:

  • A provider should perform site survey and consult EVERY users for their technology  pain points.
  • The service provider should detail the transition method, the milestones, and offer regular status updates around progress.
  • The client should anticipate a flurry of activity for the first few weeks as systems are base lined (hopefully after hours).
  • The client needs to have control of the items being worked on with the service provider. For example the service provider, as well as client, should agree on the resolution plan and timeline before the work begins.